Commitment to Data Protection
We are committed to protecting your personal data and respecting your privacy. All personal information collected through our website is processed in accordance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and applicable national data protection laws.
Data Controller
The data controller responsible for the processing of your personal data is the owner and operator of this website. Contact details can be found on our Contact page.
Personal Data We Collect
We may collect and process the following categories of personal data:
- Name and surname
- Billing and shipping address
- Email address
- Telephone number
- Account information
- Order and transaction details
- IP address and device information
- Website usage data collected through cookies and similar technologies
Legal Basis for Processing
We process your personal data only when we have a lawful basis to do so, including:
- Performance of a contract (processing and delivering your orders)
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required
Purpose of Processing
Your personal data may be used for the following purposes:
- Processing and fulfilling orders
- Customer support and communication
- Managing customer accounts
- Improving our products and services
- Fraud prevention and website security
- Compliance with legal and tax obligations
- Marketing communications (only with your consent where required)
Data Sharing
We may share your personal data with trusted third parties only when necessary to provide our services, including:
- Payment service providers
- Shipping and logistics partners
- Website hosting and IT service providers
- Government authorities where legally required
All third-party partners are required to maintain appropriate security measures and process data in accordance with GDPR requirements.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements.
Your GDPR Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data (“Right to be Forgotten”)
- Restrict processing of your data
- Object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the relevant supervisory authority
Requests regarding your rights can be submitted using the contact information provided on our website.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction.
All sensitive information is transmitted using secure encryption technologies and handled according to industry best practices.
International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.
Cookies
Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. You may manage your cookie preferences through your browser settings or our cookie consent tool.
Contact and Complaints
If you have any questions regarding the processing of your personal data or wish to exercise your GDPR rights, please contact us through the contact details provided on our website.
If you believe your data protection rights have been violated, you have the right to file a complaint with your local Data Protection Authority.